a) All Goods are sold with either a TheWatchRoom® Limited Warranty or the balance of the manufacturer warranty, whichever is longer. TheWatchRoom® warranty is a Limited Warranty for a period of 12 months from the date of delivery of the Goods and is not offered in the event the manufacturer warranty has more than 12 months left to run.
(b) In the event the Goods are sold with the balance of the manufacturer warranty then any issues with the Goods should follow the appropriate manufacturer process (which is outlined in the supplied Paperwork or via the manufacturer’s website). Should the Goods develop a fault whilst under manufacturer warranty do not return the Goods to TheWatchRoom®. This does not affect your statutory rights in relation to the sale of Faulty or not as described Goods.
(c) TheWatchRoom® specialises in pre-owned watches and where the watch is outside of manufacturer warranty, and thus is sold together with TheWatchRoom® Limited Warranty, we can no longer guarantee that the timekeeping of the watch will be within the manufacturer stated tolerances and also we cannot guarantee the manufacturer’s claim for waterproofing. If you chose to submerge the watch under water and there is water ingress into the case this would not be covered under TheWatchRoom® Limited Warranty.
(d) You must notify us of any change of address during the 12 month TheWatchRoom® Limited Warranty period.
(e) We have the final decision on whether or not to accept a claim under TheWatchRoom® Limited Warranty. Claims will be immediately rejected if we become aware of any of the following:
The watch has been submerged under water
The watch has been modified or altered in any way (except for adjustments to the bracelet or strap) unless done so by the manufacturer
The watch has had impact, heat or particle damage
The watch case back has been opened, unless done so by the manufacturer
(f) The following are not covered by TheWatchRoom® Limited Warranty:
Normal wear and tear to the watch strap, glass or case
Battery replacement
Theft or loss of your watch
Issues caused by accidents
Issues caused by mishandling, mistreatment or negligence
Issues caused by failing to adhere to the manufacturer and/or TheWatchRoom® instructions
(g) In the event of a valid claim against TheWatchRoom® Limited Warranty we will repair, replace or refund your watch at our sole discretion. The time taken to action any TheWatchRoom® Limited Warranty claim may involve third parties and/or the original manufacturer, and as such we do not have control over the repair timeline. On that basis, no specific service levels or guaranteed turnaround times are given for warranty claims.
(h) We reserve the right to have any watch undergoing assessment under TheWatchRoom® Limited Warranty inspected by an independent third-party qualified watchmaker to assess the cause of failure, although we are under no obligation to do so. The findings of the third-party watchmaker’s report will be binding between the Parties, and should any instances of clauses e) and f) above be found, the Warranty claim will be affected and may be rejected at our sole discretion.
(i) The cost of returning the watch securely to us, and with insurance up to the purchase price of the watch, for assessment under a TheWatchRoom® Limited Warranty is your responsibility.
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