We reserve the right to reject your Order if you ask us to deliver the Goods to a country we deem to be high risk. High risk countries will change from time to time so are not listed here. If you are unsure then please contact us prior to placing an Order.
Delivery of Goods within the United Kingdom will normally be made via Royal Mail Special DeliveryTM but we may choose to use an alternative courier at our discretion. Delivery costs will be borne by us. Deliveries outside of the United Kingdom will be made via a reputable point-to-point courier service (e.g. DHL or FedEx) and delivery costs will be payable by you. You will be notified of the international delivery costs during the Order process.
For both United Kingdom and International deliveries, we will notify you of the expected delivery date. TheWatchRoom® is not liable for delays in the arrival of Goods that are out with our control or in the event you have provided us with inaccurate delivery instructions. Should we have to incur additional shipping costs to continue shipping or to resend a returned package then these costs must be paid by you before shipping will continue.
Shipping will only be made to the address given with your Order. If you pay by Card, then shipping will only be made to the Card billing address.
All shipments will require a signature on arrival. This must be made by an adult over 18 years of age. If no one is available to receive the Goods then the remainder of the shipping process will follow the courier’s normal process (which could involve them leaving a calling card, and/or attempting re-delivery the next working day).
If the arriving package is damaged or appears to have been tampered with then you must refuse receipt and tell the courier company to return to sender. Once received back to us we will check the Goods and re-ship to you once we are happy that everything is in order.
Delivery of Goods will be completed once signed for or received in person in the event of a face-to-face meeting. If you choose to arrange a collection of the Goods by a courier of your own choosing, then the Goods will be deemed to have been delivered as soon as they are collected from us by your courier. For the avoidance of doubt, we are in no way responsible or liable for the loss or damage of the Goods by your own courier.
